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Air Transat turns to SITA to enable fast route development

Location: Montreal
04 October 2017

SITA’s local presence, combined with reliable global service, provides the airline with flexibility

Air Transat, Canada’s number one holiday travel airline, has turned to SITA to support its route development in airports across the Caribbean, South and Central America. A fast time to market is key to the airline’s success and SITA delivers communications network services at new destinations quickly.

Air Transat faces challenges to uniformly connect and equip its staff across all destinations. Regardless of where it flies, it must have reliable network connectivity to access its applications. Over the next three years, SITA will provide Air Transat with network connectivity in Colombia, Costa Rica, Dominican Republic, Guadeloupe, Haiti, Honduras, Martinique, Mexico and Panama. 

Many smaller and low-cost airports do not have common-use equipment and hardware has to be provided by the airline. However, it is not easy to transport computers in and out of countries quickly or have support staff available immediately to service the equipment; it’s also costly to store equipment in the off-season when not needed. SITA will provide end-user computing services to manage this challenge, allowing Air Transat to add new seasonal destinations quickly and smoothly. 

Martin Lachance, Director, IT Solutions, Air Transat, said: “SITA has delivered a solution tailored exactly to our business needs. This is a combination of SITA’s network connectivity with global presence and local support, simplified billing, and fast streamlined implementation across our ever-changing seasonal network. SITA’s uniform global service—driven by a comprehensive service level agreement with standardized equipment and processes—controls costs and simplifies billing, giving us the flexibility we demand in our business.” 

SITA has solved both problems of equipping staff and providing connectivity wherever Air Transat flies. Its global presence at airports and relationships with local governments enabled SITA to provide a turnkey solution. This included everything from customs clearance of laptops; deployment of the equipment once on-site; remotely supporting the equipment; maintenance and repair; spares provision; decommissioning; storage in the off-season if needed; and Internet/network connectivity. SITA’s global team of engineers have specific air transport industry and end-user computing experience and knowledge that allows them to efficiently support the Air Transat team in every location. 

Randy Pizzi, SITA President, Americas, said: “SITA is excited to partner with Air Transat to deliver services that support the flexibility this dynamic business requires. The combination of our end-user computing services and reliable network availability allows Air Transat to save time and control costs while ensuring high levels of service and site management.” 

Air Transat is a Canadian leisure airline based in Montreal, Quebec, operating scheduled and charter flights that serve about 60 destinations in 26 countries. In 2016, Air Transat was named Best North American Leisure Airline for the fifth consecutive year by Skytrax. In 2017, the airline is celebrating its 30th anniversary in business and its 30th year as a SITA member.

 

 

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