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Discover what aviation innovators are thinking and doing. Regular contributors include SITA executives as well as guest bloggers from airlines, airports and other air transport industry stakeholders.

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Latest blog posts

Are we there yet? Are we there yet?

Published on  21 March 2018 10:46  by Fraser McGibbon

Flight disruption results in significant costs to the air transport industry. Airlines alone spend in excess of USD$25 billion per year as a result of poor on-time performance. Can we bring more certainty to flight times through AI?

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Stockholm, here we come!

Published on  15 March 2018 03:50  by Etienne van Zuijlen

Only a few days to go before more than 7,000 airport executives from all over the world will gather for the biggest airport conference and exhibition of the year: PTE 2018.

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Self-service - the new normal?

Published on  08 March 2018 10:00  by Ilya Gutlin

Singapore Changi Airport’s recently opened Terminal 4 offers a true start-to-end automated experience with no human contact required - a great example of IATA’s FAST initiative in action.

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Blockchain in air travel

Published on  22 February 2018 07:25  by Kevin O'Sullivan

This is a new world – a world in which businesses can quickly contract, exchange services, record transactions, manage payment and disengage in near-absolute security.

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KATE the kiosk walks to a rapturous reception in Japan

Published on  07 February 2018 07:45  by Sumesh Patel

Japan has always been a forerunner in robotic innovations and intelligent technology, and everyone is very enthusiastic about new developments. We knew that, of course, but we were still surprised by the rapturous reception KATE got.

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AI: ready for take off at an airport near you

Published on  05 February 2018 05:04  by Jim Peters

SITA’s research reveals that around half of airlines and airports say they’re planning to adopt predictive tools, using AI and cognitive computing, over the coming five to ten years.

We’ll see radical changes in how people get on and off planes and how airlines get their planes in and out of airports.

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Think holistically about the travel experience

Published on  29 January 2018 10:09  by Joe Leader

We’re in a new golden age of travel, as increasing digitalization of our industry creates a new travel experience.

The number one priority for improving passenger experience is to make the process seamless and logical for passengers themselves. But airlines, airports and vendors are still acting in a siloed manner, forcing passengers to log in to proprietary applications.

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A new travel experience is music to our ears

Published on  18 January 2018 03:50  by Matthys Serfontein

One of the IATA and ACI’s NEXTT goals is to guide investments that will drive new ways of doing business, as the air transport industry grapples with continuous growth and ever bigger airports of the future.

The transformative technologies and focus areas cited by NEXTT are high on SITA’s agenda, as we explore areas that will deliver digital transformation for the industry.

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The best recovery plans are built on up-to-date technology

Published on  05 January 2018 01:26  by Rohit Bhatnagar

In our business, we must always improve. That means keeping IT infrastructure up to date. Outdated and unreliable underlying technologies are unlikely to be compatible with the concept of IT readiness.

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The kiosk: 20 years and counting

Published on  20 December 2017 02:32  by Rico Barandun

As we approach the end of SITA kiosk's 20th anniversary year, it’s exciting to think about what lies ahead as kiosks continue their rise in smoothing the flow of passengers, both on and off airport.

Far from retreating into the background, we’ve seen kiosks emerge out of the check-in domain and into the forefront of other airport activities.

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